U19 Privacy Policy — How Your Data Is Kept Safe
U19 places the highest importance on the privacy of its users' personal information. This policy explains what data we collect, how it is used, and what rights you have.
What information we collect
To create your account and provide services on the u19 platform, the following types of information are collected:
- Account Information: Name, mobile number, email address, and any other identifying details provided at the time of registration.
- Identity Verification Information: Where required, information relevant to national ID or age verification.
- Payment Information: Mobile banking numbers and transaction details required for deposits or withdrawals via bKash, Nagad, or Rocket (in BDT / ৳). Full payment details are never stored on our servers.
- Device & Browser Information: IP address, browser type, operating system, device model, and screen resolution.
- Usage Information: Time spent on each page, games or betting markets viewed, click patterns, and login session duration.
- Cookies & Tracking Data: Cookies are used to manage sessions, save preferences, and improve platform performance.
Purpose of Data Use
The information we collect is used for the following purposes:
To handle registration, login, identity verification, and account security.
To process deposits and withdrawals securely and to maintain transaction records.
To resolve issues and manage support tickets effectively.
To analyze user experience and continuously improve our services.
Cookies & Tracking Technologies
U19 uses cookies — small files stored in your browser that help keep your session active on the platform.
Types of cookies we use:
- Essential Cookies: Used to maintain login sessions, security tokens, and language preferences. The platform cannot function properly without these.
- Functional Cookies: To remember your preferred games, display layout, and theme settings.
- Analytics Cookies: To understand which sections are visited most and where users may be experiencing issues.
Most browsers let you control cookies through their settings. However, disabling cookies entirely may cause some features or services to stop working properly.
Data Storage & Security
All personal information on u19 is stored and transmitted via encrypted connections. Firewalls, access controls, and regular security audits are in place to prevent unauthorized access.
Sensitive payment information is never stored directly on u19's servers. Data is retained for as long as your account remains active and as required by applicable legal obligations.
Sharing Information with Third Parties
U19 does not sell or rent users' personal information to third parties for any commercial purpose.
However, limited information may be shared in the following circumstances:
- With mobile banking partners to complete payment processing.
- To comply with legal obligations or court orders.
- With relevant authorities to address fraud or security threats.
User Rights & Data Control
U19 believes every user should have full control over their own data. You have the following rights:
- Right to Access: You can contact Support to request details about what information u19 holds about you.
- Right to Rectification: You may request corrections to any inaccurate or outdated information.
- Right to Erasure: If you close your account, you may request deletion of your associated personal data. However, certain information may need to be retained for a specified period due to legal obligations.
- Right to Object: You may opt out of marketing or promotional communications at any time.
To exercise any of these rights, email [email protected] or reach us via the platform's live chat.
Policy Updates & Contact
U19 may update this Privacy Policy at any time. Any changes will be published on the website, and registered users will be notified of significant updates. We recommend reviewing this page regularly.
If you have any questions about this policy, please contact us:
- Email: [email protected]
- Live Chat: u19 platform's Help Center Speak directly with
- Frequently Asked Questions: FAQ View
Last updated: January 2025. This Privacy Policy is effective in accordance with applicable laws of Bangladesh.